koi88Privacy Policy

This page describes what we collect when you use koi88 and how we keep that data protected. We take your privacy seriously—your personal information is used only for account management, identity verification, payment processing, and compliance with local regulations. We do not sell your data to third parties, and we do not share it beyond what is necessary to operate our service.

When you register on koi88, deposit funds, play slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), access live dealer tables (blackjack, roulette, baccarat, Dragon Tiger), place sportsbook bets (Liga 1, Piala AFF, Champions League, Premier League, MotoGP, badminton), or compete in esports markets (Mobile Legends, Free Fire, PUBG Mobile), we collect specific data to verify your identity and process transactions. This policy explains what we collect, how long we keep it, and what rights you have.

If you have questions about how we handle your data or want to exercise your privacy rights, our support team can help during business hours via live chat, email, or in-app help. We respond in English and regional languages.

What Data We Collect on koi88

We collect your name, national ID number, phone number, email address, and home address during account registration. This information is required for identity verification (KYC) and to comply with local financial regulations. We also collect your date of birth to confirm you meet the legal age requirement in your jurisdiction.

When you deposit or withdraw funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we collect transaction details including the amount, payment method, and timestamp. We retain this data for accounting and fraud prevention purposes.

We collect gameplay data—which games you play, your bet amounts, spin outcomes, tournament participation, and session duration. This data helps us understand user behavior, detect fraud, and improve our platform. We also log your IP address, device type, browser, and operating system to monitor account security and prevent unauthorized access.

How We Use Your Data

We use your personal data to verify your identity, process deposits and withdrawals, settle bets, and respond to support requests. We also use it to detect fraud, prevent money laundering, and comply with local gaming regulations. Your gameplay data helps us identify technical issues, improve game performance, and run tournaments fairly.

We do not use your data for marketing purposes unless you explicitly opt in. We do not send unsolicited promotional emails or SMS messages. If you receive communications from koi88, they relate to account security, transaction confirmations, or support responses you requested.

Your data is encrypted in transit and at rest—we use industry-standard security practices to protect it from unauthorized access.

Third-Party Processors and Data Sharing

We work with payment processors to handle deposits and withdrawals. These processors receive only the information necessary to complete transactions—your name, account number, and transaction amount. We do not share your full KYC documents with payment processors unless required by their compliance procedures.

Our servers may sit outside your jurisdiction. Data transfers comply with local data protection laws. We do not share your data with third-party marketers, advertisers, or data brokers. We share data with law enforcement only when legally required by court order or regulatory authority.

Data Retention

We retain your personal data for as long as your account is active. After account closure, we keep data for seven years to comply with financial regulations, then delete it.

Cookies

We use cookies to maintain your login session and remember your preferences. You can disable cookies in your browser, but this may affect your ability to use koi88.

Your Rights

You can request access to your data, correct inaccuracies, or request deletion. Contact our support team to exercise these rights.

Our koi88 Security and Privacy Commitments

We encrypt all data transmitted between your device and our servers using TLS (Transport Layer Security). Your password is hashed and never stored in plain text. We use multi-factor authentication to protect high-risk actions like withdrawals and account recovery.

Our team conducts regular security audits and penetration testing to identify vulnerabilities. We maintain access logs so we can investigate unauthorized account access. If we detect suspicious activity on your account, we notify you immediately and may temporarily restrict access until you verify your identity.

Data Breach Notification

If we discover a data breach that affects your personal information, we will notify you within 48 hours via email and in-app notification. We will explain what data was compromised, what steps we took to contain the breach, and what actions you should take to protect yourself. We will also notify relevant regulatory authorities as required by law.

Jurisdiction and Policy Changes

Our services are available only where local law permits. We comply with data protection regulations in jurisdictions where we operate. If you are in Jakarta, Surabaya, Bandung, Medan, or Semarang, your data is protected under Indonesian law and our privacy commitments.

We may update this privacy policy at any time. Changes take effect when we publish them on this page. Continued use of koi88 after changes are published means you accept the updated policy. If you do not agree with changes, you may close your account and request deletion of your data.

Our support team is available during business hours to answer privacy questions or help you exercise your data rights. Contact us via live chat, email, or in-app help. We aim to respond to all privacy requests within 30 days.